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FAQ

🛒 How to place an order?+

You can place an order through our website by adding items to the cart and filling out the necessary details in the checkout form. You can also contact our manager for consultation.

🚚 What are the delivery times?+

The delivery time depends on the selected method. Delivery via 'Nova Poshta' takes 1-2 business days, and self-pickup is available on the day of order placement upon agreement with the manager.

🔄 Can I return or exchange an item?+

Yes, we accept returns and exchanges within 14 days of receipt, provided the item retains its original condition and packaging. If there is a manufacturing defect, the return is processed at our expense.

💳 What payment methods are available?+

You can pay for your order using a bank card, cash upon self-pickup, cash on delivery at a 'Nova Poshta' branch, or via bank transfer.

🏦 How can I get payment details?+

After placing an order, our manager will contact you and provide all the necessary payment details. If you have any questions, leave a request in the 'Delivery and Payment' section, and we will assist you!