Returns and Exchange

Returns and Exchange

We strive to provide quality service and offer the possibility of returning or exchanging a product if it does not meet your expectations or has a manufacturing defect.

The company carries out returns and exchanges of goods of proper quality in accordance with the Law «On Consumer Rights Protection»

Exchange and return of goods is carried out by the postal company "Nova Poshta". Your manager will provide the exact address for sending after the return is arranged.

To resolve issues of exchange and return of goods - call our manager at +380669900770

Return and Exchange Terms

Return and exchange of goods is possible within 14 days after receiving the goods by the buyer.

Return delivery of goods is carried out by agreement.

According to Article 9 of the Law of Ukraine "On Consumer Rights Protection", there are two reasons why a buyer can return or exchange a purchased product:

• 1.if the product does not meet the quality claimed by the manufacturer;
• 2.if the product fully meets all requirements, but for some reason does not suit the buyer.

Return Conditions for Goods of Proper Quality

Return is carried out using the transport services of "Nova Poshta" company. Your manager will provide the exact address for sending the return.

• 🔹Return period – 14 days from the date of receiving the product
• 🔹A proof of purchase document (receipt or invoice) must be provided
• 🔹The product must be in its original condition, without signs of use, with all factory seals and in its original packaging

Return is carried out at the expense of the Sender.

Refund is carried out in a way convenient for the client within 3 business days after receiving and checking the product by the seller.

Return Conditions for Goods of Improper Quality

Return is carried out using the transport services of "Nova Poshta" company. Your manager will provide the exact address for sending the return.

• 🔹Return period – 14 days from the date of receiving the product
• 🔹A proof of purchase document (receipt or invoice) must be provided

Notification of receiving goods of improper quality must be made no later than 14 days after receiving the goods by the Client by phone call to +380669900770 or by email to aerouafpv@gmail.com.

Consumer requirements provided for in this article are not subject to implementation if the seller, manufacturer (enterprise that satisfies consumer requirements established by the first part of this article) proves that the defects of the goods arose as a result of the consumer's violation of the rules of use or storage of the goods. The consumer has the right to participate in the quality check of the goods personally or through their representative.

Return is carried out at the expense of the Recipient.

Refund is carried out in a way convenient for the client within 3 business days after receiving and checking the product by the seller.